1. Introduction
FluffHost LTD (“we”, “us”, “FluffHost”) provides hosting-related services including DNS, Docker/Container services, KVM VPS, IP Addresses, public ports forwarding, Minecraft Java hosting and WordPress web hosting (collectively, “Services”). This Privacy Policy explains what personal data we collect, how we use and share it, how long we keep it, and your rights.
2. Contact
If you have questions about this policy or your personal data, contact us at: [email protected]
3. Information We Collect
We may collect the following personal information:
- Account details: username, full name, e-mail address.
- Billing & contact details: telephone number, billing address (if provided).
- Payment-related information: when needed, PayPal account identifier or proof of bank/ATM receipt for offline payments.
- Usage & technical data: IP addresses, device information, logs, and other diagnostic data.
- Analytics & advertising data collected by third parties (see section 4).
4. How We Collect Data / Technologies Used
We collect data directly from you (e.g., when you register, purchase, or contact support) and automatically via services and technologies such as:
- Jetpack stats, Google Analytics, Google AdSense, Yandex Webmaster, Bing Webmaster.
These third-party tools may collect cookies and usage data; their separate policies apply.
5. How We Use Your Information
We use your personal data to:
- Provide, operate and improve our Services;
- Process payments and invoices;
- Provide customer support and respond to inquiries;
- Send transactional or service-related communications;
- Detect, prevent and address technical or security issues;
- Comply with legal obligations.
6. Data Sharing & Third Parties
We do not sell your personal data. We may share personal data only when necessary to provide services or as required by law, e.g.:
- Payment processors and gateways (e.g., PayPal, XalqBank, M10 and in the feature other processors) to complete transactions;
- Third-party service providers (analytics, email delivery, hosting infrastructure) that process data on our behalf;
- To comply with legal obligations or respond to lawful requests.
We currently do not share personal information with other companies for marketing, except as needed with payment/processing partners.
7. Payments & Payment Receipts
Available payment methods and procedures may include: M10 request payments, PayPal, Ko-fi, XalqBank Payment or manual bank/ATM transfers. For ATM/bank receipts we may ask users to upload the transaction proof. For PayPal/Ko-fi payments we may request the associated account identifier. These data are used only to verify payments and are not shared outside necessary processors.
8. Cookies & Similar Technologies
We use cookies and similar technologies to provide functionality and analytics. Third parties such as Google Analytics and Jetpack set their own cookies. You can control cookies in your browser settings, but disabling some cookies may reduce site functionality.
9. Data Retention
We retain personal data for as long as the account exists. If an account is removed for policy violations or other reasons, we will keep the user’s e-mail address and evidence related to the removal (e.g., logs, screenshots) indefinitely to prevent abuse. Other personal data will be deleted.
10. Account Deletion & Data Removal
You may request deletion of your account and personal data by contacting [email protected]
11. Children / Age Limit
Our Services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe a child under 16 has provided personal information, contact us and we will take steps to remove it.
12. Security
We implement reasonable technical and organizational measures to protect personal data, including access controls and encryption where appropriate. No online service can be 100% secure; we cannot guarantee absolute security.
13. Your Rights
Depending on your jurisdiction you may have the right to: access, correct, delete, or restrict processing of your personal data, and to object to certain processing. To exercise your rights go to the website or contact [email protected]
14. Changes to This Policy
We may update this policy occasionally. We will post changes on this page and update the effective date. Significant changes affecting rights will be communicated where reasonably possible.
15. Governing Law & Contact
This policy is governed by applicable law where FluffHost operates. For privacy questions contact: [email protected]
