FluffHost LTD

Internet Development

Payment Failed

Your Payment Has

Failed!

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Why Did My Payment Fail?

We understand this can be frustrating. Here are the most common reasons a payment might be declined:

1. Issues with Your Card

  • Insufficient Funds: Please check that your card has enough available balance to cover the payment amount.
  • Expired Card: The expiration date on your credit or debit card may have passed. Please check your card details.
  • Incorrect Card Details: A simple typo in the card number, CVV (security code), or expiration date can cause a decline. Please double-check all entered information.
  • Card Not Activated for Online/International Payments: Some banks require you to explicitly enable online or international transactions. Please contact your bank to confirm.
  • Daily Transaction Limit Reached: Your bank may have a daily spending limit that this payment has exceeded.

2. Bank or Security Declines

  • Fraud Prevention Alert: Banks often have automated systems that flag unusual transactions. A payment to a new merchant (like us!) might sometimes be declined as a safety measure.
  • 3D Secure Authentication Failed: For added security, your bank may require extra verification (like an OTP sent to your phone). If this step fails or is canceled, the payment will not go through.
  • Bank-Declined Transaction: Occasionally, banks decline transactions for their own internal reasons. We recommend contacting your bank’s customer service for specific details.

3. Issues on Your Account Side

  • Billing Address Mismatch: The billing address you entered must exactly match the address on file with your bank. Please ensure there are no typos or discrepancies.
  • IP Address Country Mismatch: If your IP address shows you are in a different country than your billing address, some fraud systems may flag the transaction.

4. Common Solutions to Try

  • Try a Different Payment Method: If you have another credit/debit card, please try using it.
  • Use a Different Browser: Sometimes, browser extensions or cached data can interfere with the payment process. Try completing your payment in an incognito/private window or a different browser.
  • Contact Your Bank: This is often the fastest solution. Inform your bank that you are trying to make an online payment to [Your Company Name] and ask them to authorize the transaction.
  • Check for Typographical Errors: Carefully re-enter all your card and billing information.

Still need help?

Our support team is here for you!

If you’ve tried the steps above and are still experiencing issues, please don’t hesitate to contact our billing support team. We can often help identify the issue or provide alternative payment methods.